Terms and Conditions

I. The Business

This website is the property of the business: Donna Hensley Fil Volant EI.

24 rue Jules Ferry, 45530 Vitry-aux-Loges, FRANCE

Contact: contact@filvolant.com

Director of publication: Donna Hensley

Business license: SIRET 910 048 172 00019.

II. Use of the Website

Registration on the website www.filvolant.com is open to all legal or natural persons of legal age and enjoying their full personalities and legal capacities.

The users guarantee and declare on their honor that all the information entered on the website www.filvolant.com is exact and in conformity. They undertake to update their personal information in the space dedicated to their account on the website.

Each registered user creates a username and password to access their personal account. Each registered user is personally responsible for maintaining the confidentiality of their username and password. Fil Volant will in no case be held responsible for the theft of a user's identity. If a user suspects the fraudulent activity, he/she should contact Fil Volant as soon as possible so that the company can take the necessary measures.

Fil Volant can in no way be held responsible for the unavailability of the website www.filvolant.com, although it makes every effort to ensure permanent access to the site. In addition, the company reserves the right to make the website unavailable in order to carry out any update, change or maintenance operation.

Fil Volant reserves the right to modify the website, the conditions of sale, the delivery services, as well as all the other elements that make up the website, the products and the services provided by said company.

The website www.filvolant.com is hosted by Squarespace Ireland, Ltd., whose headquarters are based at:

The Pole House
Ship Street Great
Dublin 8, D08N12C
Ireland

III. Orders

Fil Volant operates solely as an on-line store and does not have a brick-and-mortar store in which to receive customers.

The placing of an order on the online store www.filvolant.com implies the prior acceptance of the general conditions of sale. Placing an order constitutes the conclusion of a distance sales contract between the customer and the company Fil Volant. The customer must follow the different steps to validate his/her order. By following these steps, the customer will have the possibility, before definitively validating his/her order, to check the details related to the purchase, such as the price, the products, the delivery address, and to correct any errors before the final validation.

Fil Volant reserves the right to refuse any order from a customer with whom there is a dispute or an incident relating to the payment of a previous order. Fil Volant also reserves the right to cancel any transaction the nature or origin of which it deems doubtful. In this case, the company Fil Volant will inform the customer by e-mail.

An email in the form of an invoice summarizing the order will be sent to the customer. Fil Volant recommends that the customer keep this as a record for any follow-up relating to his/her order. An invoice will be issued upon delivery for tangible products (fabrics or other supplies).

The data recorded and kept by Fil Volant will be considered as proof of the order and of all past transactions.

In the event of a subsequent modification of the general conditions of sale, the customer is subject to the version in force when ordering.

IV. Products

The products offered for sale are those described on the corresponding page on the website www.filvolant.com. The offers presented are only valid while stock lasts.

Fil Volant cannot be held responsible for modifications made to virtual files after their purchase, in particular, but not limited to, non-respect of the printing scale, orientation, or modification of the size.

The photographs, texts, graphics, and characteristics reproduced and illustrating the products presented are not contractual.

V. Return Policy

Fil Volant respects the withdrawal period of 14 calendar days, except for the exceptions noted below. During this period, the customer can return, at his/her expense, the products which do not suit him/her, accompanied by the initial invoice. The products must be in perfect condition. The period starts from the day of delivery of the customer's order. Any return must be reported in advance to the customer service of Fil Volant by email to the address: contact@filvolant.com. Customers will receive instructions for how to proceed with the return of goods after Fil Volant has received and treated the email.

Exceptions to the return policy: cut products (fabrics, ribbons, or others) and patterns in PDF format or on paper. These are all final sales.

In case of exercise of the right of withdrawal, Fil Volant would undertake to reimburse the customer upon receipt of the goods.

VI. Prices

The prices of the online store www.filvolant.com are indicated in euros, all taxes included. The price indicated does not include the shipping costs which will be detailed if necessary in the summary before validating the order. Fil Volant reserves the right to modify its prices at any time and without notice. The products will be invoiced on the basis of the rates in effect at the time the order is placed, subject to availability.

TTC = toutes taxes comprises (includes taxes)

TVA = VAT

VII. Payment

Payment can be made by credit card or with a PayPal account, via a secure connection.

The customer is responsible for the authorizations necessary to use the payment method chosen by him/her, during the validation of his/her order.

The data recorded by the payment system will be considered as financial transactions.

VIII. Delivery

Virtual products sold in PDF format will be downloadable within 24 hours of payment and order validation. Fil Volant undertakes to make every effort to supply virtual products within 24 hours. However, Fil Volant cannot under any circumstances be held responsible for delays due to faults which are not attributable to it.

Shipping physical items is only possible to countries within the E.U.

The physical products will be delivered by La Poste Colissimo following the payment and validation of the order. The maximum time to process orders and entrust them to the Post Office will not exceed three days (subject to availability of items, excluding weekends and holidays and cases of force majeure).

The rates for shipping costs are based on address and weight. The shipping costs will be displayed when ordering online and will be validated when the customer validates his/her order.

The physical products will be delivered to the address indicated when placing the order online. Fil Volant is not responsible for any error when entering information during the order. In the event of an incorrect or incomplete address, the re-shipment costs will be borne by the customer.

Fil Volant would not be responsible for delays in deliveries due to disruptions attributable to carriers or other cases of force majeure.

The customer must check the condition of the packaging and the products upon receipt. He/She must report any damage to the carriers as well as to Fil Volant at (contact@filvolant.com), within two working days after receipt of the goods.

In the event of an error on our part, we undertake to send the correct product ordered (subject to availability) once the incorrect product has been received by Fil Volant. In this case, the return costs would be at our expense.

IX. Applicable Law

Any order implies the customer's acceptance of the general conditions of sale. These general conditions are governed by French law. In the event of a dispute, only the French courts will be competent. The customer can contact the customer service of the Fil Volant Company to find an amicable solution at (contact@filvolant.com). In the event of a dispute, a conciliation period of 15 days must be initiated before any prosecution. This period would begin with the sending of a registered letter by the client detailing the grievances.

Mediation Pursuant to Article L. 612-1 of the Consumer Code, the consumer, subject to Article L.612.2 of the Consumer Code, has the ability to submit an amicable resolution request by mediation, within a period of less than one year from its written complaint with the business.

The establishment has appointed, by membership recorded under the number 31371 / VA / 2204 the mediation company SAS Médiation Solution as a consumer mediation entity. To seize the mediator, the consumer must make his/her request:

 - in writing to:

SAS Médiation Solution

222 Chemin de la Bergerie

01800 Saint Jean de Niost

FRANCE

Telephone 04 82 53 93 06

- by e-mail to: contact@sasmediationsolution-conso.fr

- or by filling out the online form entitled " Saisir le médiateur" on the website https://www.sasmediationsolution-conso.fr

Whatever the means of referral used, the request must contain:

- the postal coordinates, telephone number and e-mail address,

- the name and address and registration number at SAS Mediation Solution for the business concerned,

- a brief presentation of the facts.

The consumer will provide to the mediator what he/she expects from this mediation and why, a copy of the preliminary complaint, and all relevant documents allowing the processing of the application (order form, invoice, proof of payment, etc.).

X. Intellectual Property

The brand, logo, graphic charter, all texts, comments, works, illustrations and images reproduced on www.filvolant.com are reserved under copyright and/or intellectual property and for the whole world. Any distribution, exploitation, representation, reproduction, whether partial or complete, without the authorization of the company, will expose the offender to civil and criminal proceedings.

All the sewing patterns marketed by the company Donna Hensley Fil Volant EI are reserved for private use. Any commercial use, copying and distribution free or for a fee will expose the offender to civil and criminal proceedings.

XI. General Date Protection Regulation

In accordance with the French law "Informatique et Libertés" law n ° 78-17 of January 6, 1978, the customer has the right to access and rectify data concerning him/her. The customer can exercise this right by sending us a letter to the following address:

Fil Volant, Donna Hensley, 24 rue Jules Ferry, 45530, Vitry aux Loges, FRANCE.

Read our privacy policy HERE (internal link).